Amusement Ride Ticketing System

23/07/2019 Amusement Ride Ticketing System – virtucon
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Amusement Ride Ticketing System
Riverina Agriculture and Lifestyle Show
Background
Prior to the establishment of Globex, founding business B T & Sons Farming Equipment established
the annual Riverina Agriculture and Lifestyle Show (RALS) in the year 2000. The RALS is a 3-day
event held in November each year and showcases farmers, local business, agricultural equipment
suppliers and lifestyle products. The management of the RALS requires the coordination of show
stands, demonstrations, live displays, catering, and volunteers, and was originally undertaken by B T &
Sons.
The RALS has grown significantly since its inception and is now managed by a community
committee. Globex however is still committed to the RALS and has strong community engagement
through the management and coordination of the volunteers required for the RALS to run smoothly.
A significant attraction to the younger members of the local community are the amusement rides.
Each year there is a large section of the showground set up as a ‘carnival’ for amusement rides &
circus style entertainment.
A percentage of all takings from the amusement rides are donated to charity Indigenous Community
Volunteers (ICV), who are very active in the Riverina Region. ICV are invited by communities to help
them achieve their own goals through their national network of skilled volunteers, who provide practical
hands-on help where skills and resources are limited. The ICV also provides volunteers to assist with
the RALS, giving back to the community they are working in.
In order to maximise amusement ride takings and therefore donations to ICV, the RALS is heavily
dependent on ticket sales.
Currently, amusement ride tickets can only be purchased at the ticket booth located in the carnival
section at the RALS. There are often significant queues, especially on opening day. It is also
23/07/2019 Amusement Ride Ticketing System – virtucon
http://thinkspace.csu.edu.au/virtucon/amusement-ride-ticketing-system/ 2/3
suspected that when crowds are large and the ticket sales process is slow, people are slipping
through onto the amusement rides without paying to avoid a lengthy wait.
The amusement rides are currently manned by volunteers who simply observe that each person
entering is carrying a valid ticket and then press a manual hand clicker to record how many people
access the ride in a given day. When crowd numbers are large or during peak periods, it is difficult for
volunteers to site and collect all tickets.
To improve this process and maximise ticket sales, the RALS committee have made the decision to
outsource the development of an amusement ride ticketing system. As founders of the RALS and
trusted committee members Globex has been asked to take the lead role in sourcing a suitable
business to develop the amusement ride ticketing system. As such, based on their long-standing
relationship, Globex has contracted Virtucon to develop the required system.
Amusement Ride Ticketing System
Project Description
The RALS committee have requested a computer-based amusement ride ticketing system to replace
their current manual system.
Currently tickets can only be purchased at the ticket booth located in the carnival section at the RALS
which causes significant delays, especially on opening day. It is also suspected that when crowds are
large and the ticket sales process is slow, people are slipping onto the rides without paying to avoid a
lengthy wait.
To improve this the RALS committee have recommended an online ticketing system be implemented.
The system should enable patrons to access amusement ride ticket sales from any online platform
and mobile device so that tickets can be purchased before the event. Tickets need to be digitally
enabled and can be scanned at each ride so that a range of reports can be generated by the system.
As well as digital sales, tickets should also be available for purchase from a number of locations in the
town and at the ticket booth for those who do not have access to a computer or suitable device. It is
23/07/2019 Amusement Ride Ticketing System – virtucon
http://thinkspace.csu.edu.au/virtucon/amusement-ride-ticketing-system/ 3/3
expected however that the ability to purchase tickets prior to the event will significantly reduce the
queues at the amusement rides and ticket evasion.
The RALS committee have indicated that a number of ticket options should be made available
Single ride
Multi-ride passes (purchased in multiples of 5 rides)
Family tickets (unlimited rides in a single day for 2 adults and max 3 kids under 16)
Kids tickets (under 16)
Student tickets (valid with student id for over 16s)
Concession tickets (valid with a pension card)
Stall holders pass (2 free tickets per stall).
The RALS committee have also requested that:
A cost estimate and budget be prepared for the cost of the system development and
implementation
Barcodes or QR codes are used on tickets and that turnstiles with barcode readers be installed
at each ride (to capture data, reduce number of volunteers and reduce ticket evasion)
Tickets may be printed as well as e-tickets generated
Detailed reporting system to include (but not limited to):
sales of tickets & breakdown of ticket type
how many bought tickets vs how many were redeemed
how many people used each ride, each day / peak times
where tickets were purchased (online / outlet / gate).

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– virtucon
http://thinkspace.csu.edu.au/virtucon/amusement-ride-ticketing-system/ 1/3
Amusement Ride Ticketing System
Riverina Agriculture and Lifestyle Show
Background
Prior to the establishment of Globex, founding business B T & Sons Farming Equipment established
the annual Riverina Agriculture and Lifestyle Show (RALS) in the year 2000. The RALS is a 3-day
event held in November each year and showcases farmers, local business, agricultural equipment
suppliers and lifestyle products. The management of the RALS requires the coordination of show
stands, demonstrations, live displays, catering, and volunteers, and was originally undertaken by B T &
Sons.
The RALS has grown significantly since its inception and is now managed by a community
committee. Globex however is still committed to the RALS and has strong community engagement
through the management and coordination of the volunteers required for the RALS to run smoothly.
A significant attraction to the younger members of the local community are the amusement rides.
Each year there is a large section of the showground set up as a ‘carnival’ for amusement rides &
circus style entertainment.
A percentage of all takings from the amusement rides are donated to charity Indigenous Community
Volunteers (ICV), who are very active in the Riverina Region. ICV are invited by communities to help
them achieve their own goals through their national network of skilled volunteers, who provide practical
hands-on help where skills and resources are limited. The ICV also provides volunteers to assist with
the RALS, giving back to the community they are working in.
In order to maximise amusement ride takings and therefore donations to ICV, the RALS is heavily
dependent on ticket sales.
Currently, amusement ride tickets can only be purchased at the ticket booth located in the carnival
section at the RALS. There are often significant queues, especially on opening day. It is also
23/07/2019 Amusement Ride Ticketing System – virtucon
http://thinkspace.csu.edu.au/virtucon/amusement-ride-ticketing-system/ 2/3
suspected that when crowds are large and the ticket sales process is slow, people are slipping
through onto the amusement rides without paying to avoid a lengthy wait.
The amusement rides are currently manned by volunteers who simply observe that each person
entering is carrying a valid ticket and then press a manual hand clicker to record how many people
access the ride in a given day. When crowd numbers are large or during peak periods, it is difficult for
volunteers to site and collect all tickets.
To improve this process and maximise ticket sales, the RALS committee have made the decision to
outsource the development of an amusement ride ticketing system. As founders of the RALS and
trusted committee members Globex has been asked to take the lead role in sourcing a suitable
business to develop the amusement ride ticketing system. As such, based on their long-standing
relationship, Globex has contracted Virtucon to develop the required system.
Amusement Ride Ticketing System
Project Description
The RALS committee have requested a computer-based amusement ride ticketing system to replace
their current manual system.
Currently tickets can only be purchased at the ticket booth located in the carnival section at the RALS
which causes significant delays, especially on opening day. It is also suspected that when crowds are
large and the ticket sales process is slow, people are slipping onto the rides without paying to avoid a
lengthy wait.
To improve this the RALS committee have recommended an online ticketing system be implemented.
The system should enable patrons to access amusement ride ticket sales from any online platform
and mobile device so that tickets can be purchased before the event. Tickets need to be digitally
enabled and can be scanned at each ride so that a range of reports can be generated by the system.
As well as digital sales, tickets should also be available for purchase from a number of locations in the
town and at the ticket booth for those who do not have access to a computer or suitable device. It is
23/07/2019 Amusement Ride Ticketing System – virtucon
http://thinkspace.csu.edu.au/virtucon/amusement-ride-ticketing-system/ 3/3
expected however that the ability to purchase tickets prior to the event will significantly reduce the
queues at the amusement rides and ticket evasion.
The RALS committee have indicated that a number of ticket options should be made available
Single ride
Multi-ride passes (purchased in multiples of 5 rides)
Family tickets (unlimited rides in a single day for 2 adults and max 3 kids under 16)
Kids tickets (under 16)
Student tickets (valid with student id for over 16s)
Concession tickets (valid with a pension card)
Stall holders pass (2 free tickets per stall).
The RALS committee have also requested that:
A cost estimate and budget be prepared for the cost of the system development and
implementation
Barcodes or QR codes are used on tickets and that turnstiles with barcode readers be installed
at each ride (to capture data, reduce number of volunteers and reduce ticket evasion)
Tickets may be printed as well as e-tickets generated
Detailed reporting system to include (but not limited to):
sales of tickets & breakdown of ticket type
how many bought tickets vs how many were redeemed
how many people used each ride, each day / peak times
where tickets were purchased (online / outlet / gate).

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