Service operations management
Exam Questions:Ensure that you read the full CQC report when preparing for your exam.
Define quality management, then using suitable quality management frameworkfor Health and Social Care services, identify and evaluate factors affecting thequality of healthcare for patients at The Queen Elizabeth Hospital. (30 Marks) 700words
ASSESSMENT CRITERIA FOR Q1Knowledge and understanding of the issues currently being experienced by TheQueen Elizabeth HospitalAbility to conduct valid and relevant researchAbility to extract relevant information and draw balanced conclusions
Question twoDefine capacity, capability, and competence in a service operation context, thenanalyze and conclude whether The Queen Elizabeth Hospital has capacity withcapable and competent staff to improve the quality of service delivery. (30Marks) 700 words.
ASSESSMENT CRITERIA FOR Q2Knowledge and understanding of capabilities, competences, and philosophyAbility to conduct valid and relevant researchAbility to extract relevant information and draw balanced conclusions
Question threeMake at least 3 recommendations and provide solutions for effective ways toimprove quality of the service at The Queen Elizabeth Hospital highlighted in theCQC report.
Use a relevant technique for implementing recommendations.(30 marks) 600 words
Analyze and conclude whether The Queen Elizabeth Hospital has capacity with capable and competent staff to improve the quality of service delivery.
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