Bus 310 quiz 4 | Accounting homework help

  
Question 1 
A small management-consulting firm experiences a tremendous boost in business in one year and must hire many new professional employees to provide services to its new customers. This business is likely following a ____ strategy.
  
growth
 
stability
 
reduction
 
multinational
Question 2 
Which of the following would be included in a job description for a computer programmer?
  
Bachelor’s degree in computer science
 
Knowledge of COBOL
 
Writing programs to run network   processes on the mainframe
 
Proficiency in computer languages
 
Keyboarding skills
Question 3 
What is involved in the task analysis inventory method?
  
A taxonomy of fifty-two abilities   rated on a seven-point scale
 
SMEs generating a list of tasks, and   job incumbents evaluating each task on several dimensions
 
Analyzing the job in terms of   involvement with people, data, and things
 
Completing a 194-item instrument   reflecting work behavior, working conditions, and job characteristics
 
Generating examples of effective and   ineffective performance
Question 4 
Anuj looks at a job analysis that reports scores on various items, organized into areas called “Information inputs,” “Mental processes,” “Relationships with other people,” and so on. The scales tell how frequently those areas are used in the job, how important they are to the job, and other measures. Anuj is looking at a job analysis that was based on
  
a narrative.
 
critical incidents.
 
a position analysis questionnaire.
 
the Fleishman job analysis system.
 
the O*NET.
Question 5 
The ____ approach to job analysis requires the specification of effective and ineffective performance.
  
skill variety
 
Fleischman
 
PAQ
 
MPDQ
 
critical incidents
Question 6 
When Hank needed to write a job analysis for a court reporter, he used the O*NET online database. One section of the information stated, “Court reporters ask speakers to clarify statements, file a legible transcript of records, verify accurate transcripts, and record depositions.” This information is part of the job’s
  
KSAs.
 
tasks.
 
working conditions.
 
critical incidents.
 
SMEs.
Question 7 
Which of the following is an accurate statement?
  
Job descriptions focus on succession   planning
 
Job specifications indicate the   knowledge and skills needed to perform work
 
Job descriptions focus on the   individual
 
Job specifications focus on the work
Question 8 
When an organization attempts to forecast the supply of and demand for human resources, this is called
  
empowerment.
 
job enrichment.
 
outsourcing.
 
human resource planning.
 
telemarketing.
Question 9 
Which of the following would be included in a job specification for an administrative assistant?
  
Keeping minutes of meetings
 
Answering phones
 
Typing correspondence
 
Maintaining the boss’s calendar
 
Ability to take dictation in   shorthand
Question 10 
The third step in job analysis involves
  
determining who is responsible for   collecting data.
 
getting feedback from customers.
 
tracking productivity.
 
identifying the work to be assessed.
 
defining the work itself.
Question 11 
A ____ can often facilitate the forecasting of the supply of human resources.
  
human resource information system
 
focus group
 
quality circle
 
think tank
 
quality team
Question 12 
A ____ provides an overview of the duties and tasks required to effectively perform a particular job or line of work.
  
job specification
 
job description
 
benchmark
 
personnel file
 
work permit
Question 13 
Organization try to develop job ____ when planning for human resources, which are groups of jobs that are similar.
  
components
 
indicators
 
vectors
 
industries
 
families
Question 14 
Which of the following would be a competency, as described in the text?
  
Decisiveness
 
Keyboarding speed
 
IQ of 100
 
Clean driving record
 
Degree in computer science
Question 15 
When being interviewed during the gathering of job analysis data, which type of individual may provide exaggerated information about a job’s complexity or importance?
  
The job incumbent
 
The immediate supervisor
 
A higher-level supervisor
 
An industrial engineer
 
A human resource manager
Question 16 
Tom, one of Pino’s employees, is failing to perform to standard. Pino wants to use progressive discipline to change Tom’s behavior. What should Pino do the next time he observes Tom’s failure to perform?
  
Put a written record of the incident   in Tom’s personnel file.
 
Tell Tom’s superior.
 
Ask the human resources department   for help.
 
Give Tom a verbal warning.
 
Write a negative performance   appraisal of Tom.
Question 17 
Voluntary turnover occurs when
  
employees choose to leave the   organization for a variety of reasons.
 
a facility is closed and all of its   workers are put out of work.
 
an unsatisfactory employee must be   terminated.
 
job satisfaction is very high.
 
managers choose to leave job   vacancies unfilled.
Question 18 
A shock, or profound event, can sometimes cause turnover if the
  
shock is negative.
 
labor market is currently favoring   employers.
 
shock increases job satisfaction.
 
worker is very embedded in his or her   job.
 
shock causes the worker to reexamine   his or her fit with the firm.
Question 19 
John often gets into heated arguments with his bosses over his job responsibilities. He is likely to be dissatisfied with his job due to
  
the pay.
 
the work itself.
 
relationships with supervisors.
 
relationships with coworkers.
 
a negative personality.
Question 20 
Following a bankruptcy in 2003, Air Canada laid off thousands of employees, approximately 10 percent of its workforce. Which of the following is NOT one of the likely outcomes for Air Canada?
  
Workers who were not laid off will   feel guilty.
 
Turnover will increase among workers   who were not laid off.
 
Employee morale will decline.
 
Remaining workers will have higher   disability claims.
 
Workers who were not laid off will be   satisfied and happy.
Question 21 
Which of the following is NOT a critical dimension of procedural justice?
  
ethicality
 
free from bias
 
representativeness
 
work autonomy
 
voice
Question 22 
Andy tries to be fair to his employees but does not tolerate lateness. Will, one of his employees, reported to work late one day because he had a car wreck, the first tardy since he was hired over a year ago. Andy decided to give Will a written warning to make an example for the other employees. Will felt that he did NOT receive ____ justice.
  
procedural
 
involuntary
 
distributive
 
legal
 
interactional
Question 23 
Allison often stays at work after hours to help fellow coworkers with their training and tasks; this is known as
  
organizational citizenship behavior.
 
job satisfaction.
 
turnover.
 
absenteeism.
 
job dissatisfaction.
Question 24 
Ethics is formed primarily from the ____ context in which people and organizations function.
  
corporate
 
group
 
professional
 
societal
Question 25 
When an organization seeks to keep qualified workers, this is called
  
natural attrition.
 
voluntary turnover.
 
retention.
 
termination.
 
downsizing.
Question 26 
Julie fired Annette. Which of the following circumstances would MOST improve the chances of Annette getting her job back?
  
Julie did not document Annette’s poor   performance in writing.
 
Julie is white and Annette is   Asian-American.
 
Julie used a positive discipline plan   rather than a more traditional plan.
 
Annette is a member of a labor union.
 
The company was hiring new workers at   the same time as the firing.
Question 27 
What is the term for the ability of an employer or employee to terminate an employment relationship at any time?
  
Free employment
 
Work rights
 
Employment-at-will
 
Contingent work
 
Psychological contract
Question 28 
Cinergy, a midwestern gas and electric utility, agreed not to penalize workers who left the company before the age of 65 and also offered leaving employees a bonus equivalent to two weeks’ pay for every year of employment with Cinergy. Cinergy is
  
generating a pool of qualified   applicants.
 
encouraging voluntary early   retirement.
 
terminating unproductive employees.
 
reducing the workforce through   natural attrition.
 
cutting its human resource   department.
Question 29 
Which type of justice refers to beliefs about the fairness of the processes utilized to determine consequences?
  
Distributive
 
Procedural
 
Interactional
 
Person-organization
 
Reciprocal
Question 30 
Which of the following disciplinary problems is MOST likely to lead to immediate termination?
  
Errors in work products
 
Physically fighting another coworker
 
Frequent absenteeism
 
Telling an unprofessional joke
 
Lying to one’s superior

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