e-Services for Citizens

Learning Outcomes:-

  • Identify key characteristics of creative thinking.
  • Describe the core principles of design thinking and its role in solving human-centered problems.

e-Estonia: e-Services for Citizens The case study presents several solutions and key benefits and impacts of the solutions.

Having analyzed the case study, you need to:

  • Identify how creative thinking was applied in solving the problems.
  • Identify each step of design thinking which was applied in problem-solving
  • Explain in detail which tools of design thinking were used in each phase of the design thinking process.
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